Customer Service - Maternity Leave @ Customer Service Desk.

Job Title: Customer Service - Maternity Leave

Department: Customer Service Desk

Role Overview

The Customer Service Assistant plays a key role in delivering a welcoming, safe, and enjoyable experience for all visitors to the shopping centre. The role involves providing information, resolving customer queries, and supporting centre operations while representing the shopping centre in a professional and friendly manner.

Key Responsibilities

Act as the first point of contact for customers at the information desk, via phone, email, or in person

Provide accurate information on store locations, opening times, promotions, events, and centre facilities

Assist customers with directions, accessibility support, lost property, and general enquiries

Handle customer complaints, concerns, and incidents calmly and professionally, escalating when required

Support centre initiatives such as gift card sales, competitions, and events

Monitor and report issues within the centre, including maintenance, cleanliness, and safety concerns

Liaise with retailers, security, cleaning, and management teams to resolve customer issues efficiently

Maintain accurate records of incidents, enquiries, lost property, and feedback

Uphold the shopping centre’s brand standards, customer service values, and appearance guidelines

Requirements

Availability on Saturdays and/or Sunday

Professional, customer-friendly demeanour and appearance

Strong customer service skills

Willing to work a flexible schedule

Positive attitude and strong work ethic

Experience with Microsoft Office/Word

Phone etiquette and call management skills

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

To apply please send CV to: blair.morton@bidvestnoonan.com